What We Do for Our Accounts
We buy from the grower, bring the fruit into Vancouver and deliver it cold to your door. Here is each part of the service, with the page that explains it in full.
Buying and sourcing
- Direct from growersWe buy from growers in Egypt, Turkey, Peru, Jordan, Mexico, the US and BC. Fewer hands between the farm and your shelf means fewer markups.
- Sourcing on requestNeed something off the line sheet? Send the item and the volume. We say whether we can get it and when.
Delivery
- Refrigerated deliveryOur own refrigerated trucks in Metro Vancouver, and refrigerated freight to the rest of Canada.
- How the cold chain worksWhy local delivery and long-haul freight differ, and how to check a supplier's delivery claims.
| Area | How it gets there | More |
|---|---|---|
| Metro Vancouver | Our own refrigerated trucks on standing routes. You pick a delivery day and an order cut-off when the account opens. | Delivery in BC |
| BC Interior and Vancouver Island | Scheduled refrigerated routes. | Delivery in BC |
| Alberta, Saskatchewan, Manitoba | Refrigerated LTL and full pallets. | Alberta, the Prairies |
| Ontario, Quebec and east | Refrigerated freight for standing volume accounts. | Eastern Canada |
Ordering and accounts
- Weekly pricing, same-day quotePrices move with the crop and the freight, so we send this week's real prices the day you ask.
- Mixed ordersProduce and grocery lines on one order and one invoice. The minimum is $300 to $500 depending on your area, and mixed pallets count.
- Four languagesQuotes, orders and invoices in English, Farsi, Arabic or Turkish.
- Credit accountsAbout a week from first contact to first delivery. First orders can go COD while trade references are checked, then net terms.
- Claims within 24 hoursNote it on the delivery paperwork, send photos within 24 hours and keep the product cold until we confirm.
- Terms of trade, explainedPlain definitions of the 25 terms on a produce invoice: pack size, MOQ, net terms, COD, LTL and more.